Order Cancellation

We want you to be completely satisfied with your purchase. If you wish to cancel your order, please follow the instructions below.

Cancellation Before Shipping

You can cancel your order within 5 minutes of placing it, if processing has not yet started. To do so, please contact us as soon as possible by email at info@ruthandmaeve.com and provide your order number.

Once your order has begun processing or the item has already been shipped, it is no longer possible to cancel the order. In these cases, please refer to our return policy.

Cancellation by Us

We reserve the right to cancel an order, for example, in case of obvious pricing or description errors, if the item is unavailable, or if there is a reasonable suspicion of fraud. In such cases, we will inform you immediately and refund any payments already made.

Contact

TO COXIXO LLC, operating under the brand "Ruth & Maeve"
Email: info@ruthandmaeve.com

Customer Service Hours:
Monday–Friday: 09:00–18:00